Shipping policy

At Diwan, we aim to provide a smooth and reliable delivery experience across the UAE. Please review our shipping policy before placing your order.

Delivery Areas

We currently deliver across the United Arab Emirates, including Dubai, Sharjah, Abu Dhabi, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah, where service is available.

Delivery availability may vary depending on the customer’s exact location.

Delivery Time

Our standard delivery time is usually:

1 to 2 business days within the UAE

Delivery times may vary depending on order volume, customer location, courier availability, public holidays, weather conditions, or other factors outside our control.

Order Processing

Orders are processed after confirmation of customer details and product availability.

Once your order is confirmed, our team will prepare it for dispatch. You may be contacted by phone, SMS, WhatsApp, or email to confirm your order or delivery details.

Delivery Fees

Delivery fees will be shown at checkout before you complete your order.

In some cases, Diwan may offer free delivery promotions or free shipping above a certain order value. These offers may change at any time.

Cash on Delivery

Cash on Delivery may be available for selected orders and locations.

Customers choosing Cash on Delivery must provide accurate contact information and be available to receive the order. If the courier cannot reach the customer or the order is refused without a valid reason, future Cash on Delivery orders may be limited or cancelled.

Failed Delivery Attempts

Please make sure your phone number, address, and delivery details are correct.

If delivery fails due to incorrect information, no response, customer unavailability, or refusal to receive the order, Diwan may cancel the order or charge an additional delivery fee for re-delivery.

Delays

While we do our best to deliver orders on time, delays may happen due to courier issues, high order volume, public holidays, weather, traffic, or other circumstances outside our control.

If your order is delayed, our team will do its best to update you and arrange delivery as soon as possible.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with your order number and clear photos or videos of the item and packaging.

We will review the case and arrange the best solution according to our Return & Refund Policy.