Terms of Service

Welcome to Diwan. By visiting our website and placing an order, you agree to the terms and conditions listed below. Please read them carefully before using our store.

1. General Terms

Diwan provides men’s fashion, accessories, watches, leather goods, footwear, and lifestyle items through our online store.

By using this website, you confirm that you are at least the age of majority in your country or that you are using the website with permission from a parent or guardian.

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Any changes will be posted on this page.

2. Product Information

We aim to display product details, images, colors, descriptions, and prices as accurately as possible. However, slight variations may occur due to screen settings, lighting, product batches, or supplier updates.

All product descriptions are provided to help customers make informed purchase decisions. Customers are responsible for reviewing product details before placing an order.

3. Pricing

All prices are listed in AED unless stated otherwise.

We reserve the right to change product prices, promotions, discounts, or offers at any time without prior notice. Prices confirmed at the time of checkout will apply to your order.

4. Orders

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or phone call.

We reserve the right to accept, refuse, cancel, or limit any order if we believe there is an issue with payment, availability, customer information, suspected misuse, or delivery concerns.

An order is only confirmed once it has been reviewed and accepted by our team.

5. Payment

We may offer different payment methods, including online payment and Cash on Delivery where available.

For Cash on Delivery orders, customers are expected to provide correct contact details and be available to receive the order. Refusing confirmed orders without valid reason may affect future order acceptance.

6. Shipping & Delivery

We deliver across available service areas in the UAE. Delivery timeframes are estimates and may vary depending on location, order volume, courier availability, weather, or other circumstances outside our control.

Customers must provide accurate delivery information, including full address, phone number, and any necessary location details. Diwan is not responsible for failed or delayed delivery caused by incorrect or incomplete customer information.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers must review the policy before placing an order. Items must meet the return eligibility requirements to be accepted.

8. Cancellations

Orders can only be cancelled before they are dispatched. Once an order has been shipped, assigned for delivery, or handed over to the courier, cancellation may no longer be possible.

9. Availability

Product availability may change without notice. If an item becomes unavailable after your order is placed, we may contact you to offer a replacement, store credit, refund, or order cancellation.

10. Website Use

You agree not to use our website for any illegal, harmful, fraudulent, abusive, or unauthorized purpose.

You must not attempt to damage, disrupt, copy, misuse, or interfere with the website, its content, systems, or services.

11. Intellectual Property

All website content, including text, images, logos, graphics, branding, designs, and layout, belongs to Diwan or its respective content providers.

You may not copy, reproduce, distribute, or use any website content without written permission.

12. Limitation of Liability

Diwan is not responsible for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our responsibility is limited to the value of the product purchased, where applicable and permitted by law.

13. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, apps, or integrations. These third parties may have their own terms and policies.

Diwan is not responsible for issues caused by third-party platforms or services outside our direct control.

14. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you agree to the collection and use of information as described in that policy.

15. Governing Law

These Terms of Service are governed by the applicable laws of the United Arab Emirates. Any disputes will be handled according to UAE laws and the relevant authorities where applicable.

16. Contact Us

For questions about these Terms of Service, orders, returns, or support, please contact our customer support team.

Diwan Support Team